C-Ware, inc. ("C-Ware") has created this privacy statement ("Statement") to convey our commitment to member privacy. Your time and information is valuable to you and your business is valuable to C-Ware. Preserving your privacy, your data and the privacy of your data is our primary objective at C-Ware. Our business is creating tools to help you gather, organize, and distribute your important information within your company and with trading partners. This document describes our privacy policies regarding contact and customer data. We reserve the right to modify this Statement and will provide at least thirty (30) day notice prior to effecting change. Notice will be given at customer logon.
When you sign up as a member to use C-Ware's software and
information services ("Service"), we collect corporate and
personal data ("Contact Data"). Contact Data includes, but
not limited to, name, company name, address, phone, e-mail address,
financial and billing details. Billing details can include billing
name, address, credit card number, bank account number and any
subsequent payment routing methods.
C-Ware uses Contact Data to facilitate all Services, which includes access and use of the hosted software applications, on-line support, consultation, change notices, product surveys, promotions and events. Each type of notice, when applicable, is member controlled in terms of delivery and/or frequency. Notices of policy or license changes is not optional.
C-Ware will not disclose Contact Data to any third party. C-Ware may convey required financial data for the sole purpose of qualification or billing of Service.
In the course of business, customers collect business data ("Member Data") that is recorded at C-Ware as part of the Service. This information is kept in the strictest confidence and is never disclosed without Member request or consent. C-Ware staff maintain login privelegess to facilitate offline and online support.
C-Ware maintains access to customer data to provide offline support from email, phone or other requests. As a service provider, staff will access customer data to analyze, review and assist in adjusting data. This includes, but not limited to, reporting templates, website templates, application settings and customer data. Changes are made from customer requests, on going upgrades (new values) or corrections. All of these activities are considered private access and privacy is a priority.
C-Ware uses a remote connection to facilitate member support. Since the connection is establish over the Internet, the connection is secured using SSL encryption. The connection is initiated and controlled by the Member. While providing on-line support C-Ware will be exposed to Customer Data, therefore, by requesting on-line support the Member grants permission to C-Ware to view sensitive Member Data both recorded in the services and exposed to the staff remotely.
During maintenance, research, development and testing it is necessary to expose Member Data to C-Ware information systems staff ("IS Staff") including security administrators, network administrators, server administrators, design engineers, software engineers, programmers and customer support. Member Data is checked regularly for integrity and should any issues arise, we will correct such issues. Usage and volume statistics that are generated from regular operations are used to ensure operational integrity and are only used by IS Staff. Although C-Ware develops new services and features for all members, individual members may request specific features and in doing so grants C-Ware access to Member Data in order to tailor the feature to their specific needs. C-Ware has the right to make any feature available to all members but will remove any member specifics before making it available.
All email accounts hosted by C-Ware involve storing email messages on
a server exposed to the Internet. Regular maintenance and hosting
practices are applied to maintain restricted access and privacy.
Email messages are stored as they are received and are only as
private as the message they contain. In normal operations messages
will be inspected and routed within C-Ware services to facilitate
communication, storage and management, between the sender and
Messages both sent and received are inspected by spam countermeasures and may be rejected by our service. This inspection includes scanning the received message headers and body, by automatic or manual means, including IS Staff. Offending host IP addresses, host names and email addresses may be published to other internet hosting services to collectively combat spam.
To facilitate communication between trade partners
("Partner"), C-Ware keeps a public registry of members.
Listing in the registry is completely optional but is required to
utilize Partner features or offer Partner features to others.
Registry information is currently limited to name, city , state and
zip. Members may wish to include additional contact details like
phone number and full address.
C-Ware will only disclose information to a Partner that is deliberately and explicitly specified by a member's actions. Information transferred to Partner is limited to transmittal documents that would normally be sent through fax or e-mail, such as purchase orders, sales orders, invoices or credit memos.
Any information downloaded to a member's computer is the sole responsibility of the member to preserve privacy. C-Ware applications, both client computers or interim servers download Customer Data used in normal processing. This information resides in temporary and permanent files on the local file system and should be considered sensitive information and treated as such.
C-Ware Service websites require "cookies," a form of marker that helps control access and user experience. These cookies, sent to the web browser, contain just enough information to record key user interactions to individualize the user, yet store no personal or organizational data. The typical cookie contains a number to uniquely identify your web browser and settings that affect usability.
Let us answer any questions you may have regarding this Statement by
sending an e-mail to firstname.lastname@example.org, calling 503-682-7226 or
sending a postal inquiry to: